Ask a Computer Question, Get an Answer ASAP!
Hello and welcome.Sorry to hear you're having trouble with your new Canon printer.May I connect with you remotely to troubleshoot the issue directly?Regards,Martin
Please accept the remote session from your end
Please accept the remote support offer, then From your computer click the following link:
https://cxzx.screenconnect.com/?Session=da74d11d-980a-4b99-80aa-627cbcc31dd6Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
I got your request - can you please follow the instructions above so we can connect and chat in real time?Thank you
I see you clicked join, try minimizing this browser window so you can see your desktop and there should be another box asking you to click on Run
I understand - were you able to minimize the browser to see if there's another smaller window asking you to click Run?That way I can see your screen and fix it for you
Ok, can you please restart the computer and then try printing again and let me know if the same thing happens?
Next step:Please click on the following link:
https://downloadus1.teamviewer.com/download/version_12x/TeamViewerQS.exeIt will open a blank page and start downloading a file automatically.
Once it's downloaded, run the program.
When the program loads, it will give you an ID and a Password, I need those numbers.Make sure not to keep the program open (do not X out of it)
Are you currently contacting me from a Windows or Mac computer?
Right now you're talking to me through Safari on Windows?If so, can you please try the above steps from Internet Explorer or Chrome?
Where do you get stuck in Internet Explorer?
From Internet Explorer, go to the following page:https://cxzx.screenconnect.comYou should be prompted for a code, the code is: 7449
Sure - that's not a problem!