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Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I need to troubleshoot the problem connecting remotely to find out the cause and rectify it.
I sent request for remote service. Please accept it then follow steps here to connect with me
Try reinstalling the printer.
Let me know if this solves the issue.
I need to connect remotely to check what is causing the problem.
So is it working now?
i will opt out and open your question to other experts.
I apologize that you had to wait a while.
Do you still need help with your issue?
sorry john i'm so fed up with this problem that i switched off but to answer you question yes i do still have the same problem nothing seems to correct it i truly think my printer is kaput! if you want to give it a go please do but as i told kamil i'm not technically minded nor computer savvy so please keep it as simple as possible and by email if possible then i can follow your instructions slowly at my own pace just for your convenience i keep getting info that " script diagnostics native host has stopped working and also a driver is missing what sort and from where i do not know thanks for your help and patience good luck! val **********
The script errors and driver messages are likely coming from issues with your computer and not the printer. Can I connect to your computer to fix any issues?
Please let me know when you are available for remote assistance
I have sent you the remote assistance offer -- Please accept it.
You will need to accept the offer on your screen (you can't type "accept")
I am currently in another remote session so I will send you the link as soon as I am finished.
I apologize -- When are you free today?
on reflection josh oi don;t think i'll bother going any further with this problem solving so please deduct any ccharges i have incurred so far and refund me the reminder of the £34 i paid thanks for your help regards val **********
Okay, thank you.
i have paid £34 for josh to do the remote session order id 17827845-367 but since it wasn't activated i hope to receive a full refund asap thank you in anticipation. regards v ****** *******