How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 46350
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I ordered and paid for 3 books for my kindle one of them was

This answer was rated:

i ordered and paid for 3 books for my kindle one of them was dragonfriend 4 by marc secchia from bill hoey

Hi there Bill

Is the issue the books have not appeared on your Kindle?

Please let me know

Richard and other Computer Specialists are ready to help you
Customer: replied 10 months ago.


If you go to settings, Wifi, does it show as connected to your wifi network?

Customer: replied 10 months ago.
i do not no how to do that am oap

Which model Kindle do you have? eg: Paperwhite?

Customer: replied 10 months ago.
amazon is all i know
Remove the charger from the Kindle and hold the power button to off for 35 seconds. Release, then connect the charger and try to turn on the Kindle and access the books. Let me know the results please Thank you
Customer: replied 10 months ago.
nothing mkindle is paperwhite

Ok, follow the steps by clicking on my link below

To connect it to your wifi network again

Then tell me if you see the books please