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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com services.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
do you have access to a phone number ending with 24
i will try my best to help you out
gmail account recovery totally depends on whether you have access to the recovery options you listed in the gmail account
on what all devices do you access your gmail
do you recall any phone number ending with 24 that you have used previously or you dont recall using any number ending with 24
ok and how do you access gmail on ipad..in the browser or in the gmail app
what was the last password ***** recall using
when did you create the account..month and year
do you have any alternate working email
so the email that you are unable to access is [email protected] or***@******.***
check your email***@******.***(with double t)
let me know the google verification code you get
please refresh your mail
i would need the latest one
they phoned you on which phone number
ok..let me check with that phone number
check your email [email protected]
did you get a code
have you checked the spam/trash folder
unfortunately your gmail has a phone number ending with 24 listed for recovery
without access to the recovery options, it will be impossible to recover this gmail account
since you are not getting the code on the email with double tt , its also not possible to put in a request with the gmail team to verify this account as the code is a prerequisite of the process of recovery
oh! in that case there is a possibility of account being hacked
does anyone else also use this email at your home other than you
ok...are you able to open your second email with double t..send a test email to yourself from that email and let me know if that comes through back to the inbox
you sent it to which email..ttricia or tricia
so you sent it from the double t to the double t
is that correct
because its sending (means the email works) but on other hand it says that the new email is not recognised
since your new email too seems not to receive emails, please open browser(safari) on ipad
type www.gmail.com and sign in with new email
let me know once signed in
now this one must have expired..when i try a reset, the process is time based
so need the codes on real time basis
if you are in your gmail inbox, i can try a reset once more
i would need the reset code as soon as you get it
are you ready
check your new email now for any new code you have got
as i mentioned before, unfortunately your gmail has a phone number ending with 24 listed for recovery
i will opt out of this question
you may contact customer service for refunds
I can see that you tried to use the recovery options on the account but do not have access to the options. Unfortunately, Google has a strict policy and you have to use the recovery options. If you are unable to use them then you will need to open a new account.
Unfortunately, your grandson will not be able to bypass the Google verification system.
Unfortunately, there isn't a way around the Google verification system.
It is up to the user to make sure their account recovery options are up to date.