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With the printer powered on, remove the power cord from the back.
Wait 2 minutes
Plug back in the power cord and power it on
Do you still have the error?
How old is the printer?
Thank you for confirming.
Please unplug the power cord
Move the carriage across and remove all of the ink cartridges then insert them back in and close the lid
Plug in the power cord and power it on
I see you have requested for a phone call, please let me know if you need further assistance from my fellow expert.
Move the carriage across using your hand and remove all of the ink cartridges then insert them back in and close the lid
I understand that you do not want to break a piece but as of right now, the printer will need to be repaired/replaced so even if you break a piece, it will not cause any extra damage to the printer so please try to use a little more strength to remove the other cartridges.
If you are not able to move the carriage then it has an internal failure and it would be cheaper to replace the printer than to repair it.
If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.