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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.Best regards,Jess
Hello! My name is*****I am a certified computer professional who will assist you.I have accepted your request to help you solve this problem via Secure Remote Assistance. Please let me know when you are available and in front of a computer, so we can begin.Type your reply below.Thanks,IT Miro
Great! Here are the instructions on how we can remotely connect:Please click on the link below to download a secure remote assistance program.Link:http://www.justanswer.com/remotedesktop/join.aspx?Session=406bc3a4-1c73-48cb-95bc-a1a3b8dd014fWhen a new web page opens, click on the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.In case the link doesn't work for you, let me know.
Problem has been successfully solved via secure remote assistance. Everything should work properly now.For any other issue, feel free to contact me again. Here is my JustAnswer profile page where you can request me directly for any computer-related question in the future:http://www.justanswer.co.uk/computer/expert-it-miro/Regards,IT Miro