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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 46257
Experience:  Over 15 years of consulting to the IT industry
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My Lenovo ideapad 310 has stopped sending files for printing

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My Lenovo ideapad 310 has stopped sending files for printing to my Epson Stylus445W even although the wireless connection is being shown as live.
This happened around 10th November and I have just seen an on line posting which said that this has been happening after a recent windows 10 update.
Could you please advise me what I can do to get this problem resolved.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 months ago.
I have done as you suggested but the printer still is not responding


Are you getting an error message when you try to print? Or what exactly happens?

Richard and 2 other Computer Specialists are ready to help you
Customer: replied 7 months ago.
I get no error message, just nothing happens, but on the printing page just before sending the document to the printer the icon for the printer is shown as being active

Thank you

Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 7 months ago.
ID 302 645 590
Password *****