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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 44590
Experience:  Over 15 years of consulting to the IT industry
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HP Deskjet 3520 series is in an error state, any fix Alan

This answer was rated:

HP Deskjet 3520 series is in an error state, any fix Alan

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 4 months ago.
No change Documents waiting not printing

Thanks

How are you connecting to the printer? Via a USB cable or wireless?

Richard and 4 other Computer Specialists are ready to help you
Customer: replied 4 months ago.
USB

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 4 months ago.
367 991 030
8872
Customer: replied 4 months ago.
can you connect

I have been trying but it says the password ***** ***** please double check it

Customer: replied 4 months ago.
3182
Customer: replied 4 months ago.
Password *****
Customer: replied 4 months ago.
Richard can we continue?

yes.. connecting

Customer: replied 4 months ago.
still going takes it time?

yes

Customer: replied 4 months ago.
Restoring the registry
Customer: replied 4 months ago.
Thank you restoring the registry has fixed the problem
Many thanks
Alan

You are welcome Alan

Customer: replied 4 months ago.
Have a good evening
Bye