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Hi there John and welcome
Where did you purchase the Note from?
Please let me know
Please do the following
Ensure the device is turned offPress and hold the Bixby key and the Volume up key, then press and hold the Power key. When the Android mascot appears, release all keys. You should see “Installing system update” for approximately 30-60 seconds before the Android system recovery menu appears. Use the Volume down key to navigate through the recovery menu and highlight “Wipe Data/Factory Reset” and press the Power key to select. Press the Volume down key until ‘yes’ is highlighted and press the Power key.When the Factory reset is complete, press the Power key to select “Reboot system now”. The phone will restart with all data reset.
Tell me if it is then in English please
yes I am here, did you see the instructions I gave you?
Please watch this video as it will show you the keys to use
Let me know how you go please and remember you are selecting factory data reset in the list
How did you go with the instructions John?
Yes, they have given you a Chinese version with no English language settings, one destined for the Chinese market and not for here, this we have confirmed now.
I am really sorry about this but you will need to return the phone to have it replaced, this is the only way to get an English version, and they need to realize their mistake.