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cvd4311
cvd4311, Computer Analyst
Category: Computer
Satisfied Customers: 1087
Experience:  I have a BA in CIT with over 14 years experience.
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I have put a new black HP 302 cartridge in my printer - hp

Customer Question

I have put a new black HP 302 cartridge in my printer - hp OFFICE JET 3831 and the machine tells me that it is the wrong cartridge. This cartridge is a 302 black ink cartridge and I bought it from Viking.Can you help? PLEASE!`Jacky Stoller
Submitted: 4 months ago.
Category: Computer
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 4 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  cvd4311 replied 4 months ago.

Usually for a HP 3831 the ink cartridges should be HP 63 ink.

Expert:  cvd4311 replied 4 months ago.

Usually HP 3830 uses 302 ink cartridges. Looks like you bought the wrong ones. You can always send them back to Viking and get the HP 63 ink.

Expert:  cvd4311 replied 4 months ago.

Just checking to see if you still need help on this question?

If not please RATE 4 stars or above and I will close the ticket.