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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 45438
Experience:  Over 15 years of consulting to the IT industry
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Recently, after an automatic download (from Microsoft I

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Recently , after an automatic download (from Microsoft I believe) a problem occurred. I went to my Word program which is part of Office Home & Student suite. On trying to open a document a box came on screen from the program informing me that the program was configuring and reloading. Anyway to cut the story short it ended with a triangular yellow warning message with exclamation mark and the name of a file 'stdole32.tlb'. This repeats everytime I open a document in Word and Excel. However if I cancel all instructions during the process advised above I can get to the document and I can amend and print it. If I try to attach the document to an e mail the problem transfers to the attachment.
Could you help me please
***** ***** 01903 744468 E Mail***@******.***
I have tried everything I know to alleviate the problem short of messing with the registry

Hi there and welcome

Can you tell me what you have tried to do to resolve this?

Thank you

Richard and 3 other Computer Specialists are ready to help you
Customer: replied 4 months ago.
Not a lot because I am not an expert. However I have a program called which was advised purchase in magazine called Computer Active

Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 4 months ago.