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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 45442
Experience:  Over 15 years of consulting to the IT industry
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No video output. Both cooling fans working. M/C will not

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No video output. Both cooling fans working. M/C will not close down when holding start button in

Hi there and welcome

Can you tell me the make and model of the computer?

Thank you

Customer: replied 4 months ago.
emachines model: E4252
Additional info:- no power to CD/DVD player !!
Main 160GB drive does not see to power up!!!!


Disconnect the power cable and then hold the power button for 60 seconds then release.

Then connect the power and tell me if it then starts please

Customer: replied 4 months ago.
Just in case I messed up my reply!
Machine powers up, but will not power off
Doesn’t seem to be any power to cd/dvd player,*****does not seem to power up.!!

Thanks, ***** ***** you go with the instructions I gave you?

Please let me know

Customer: replied 4 months ago.
Did as you instructed!!


It is the motherboard that has faulted, this now confirms it, it is not delivering power to the correct devices.

I am really sorry about this and you are going to have to return the computer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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