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Hi there and welcome
Can you tell me the make and model of the computer?
Disconnect the power cable and then hold the power button for 60 seconds then release.
Then connect the power and tell me if it then starts please
Thanks, ***** ***** you go with the instructions I gave you?
Please let me know
It is the motherboard that has faulted, this now confirms it, it is not delivering power to the correct devices.
I am really sorry about this and you are going to have to return the computer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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