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Hi there and welcome
Which app are you using on the tablet for this?
Please let me know
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Did you see the instructions I gave you
we fix this via your computer
Ok... we will try another way as it appears you are not able to read the instructions I keep sending
Click this link please
Click I agree and run the file
You asked me to connect to your device to resolve this... if you now do not want this.. then we continue here
So telll me the part of your email address after the @ symbol
Please tell me if you can sign into your account here
yes, now restart the tablet please and open the email app
Add in your email account and tell me what it then says please
The account is your BT account, this is what you wish to add to your tablet correct?
Ok, try that please
ok, it is the password ***** used on the link I gave
What is the exact message it gives when it fails
Which link do you use on your computer to access the account with?
Send an email to yourself there, is it received?
then you are not in your account...
Can I please connect to our computer to check this?
Click this link