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Hi, welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today.
I am very sorry about your issues. Few things first:
Please let me know by replying to me using the reply box below.
Is it a subscription version or a standalone version?
I am very sorry for the confusion. You are contacting us here at JustAnswer and there are charges in posting your question here. From my end I can see you made a deposit of $37 USD.
Thank you for writing back and I am very sorry about your confusion.
I wish to inform you that you are contacting us here at JustAnswer.com and we are not affiliated or connected to the store where you bought your computer or who installed your PhotoShop.
But I can help you with your problem however, there is a charge for our services. From my end I can see you made a deposit of $37 USD. If you think this is an error and you do not want to continue, you can request for a refund. Here is the link about refunding:
But if you want to continue, please let me know. I will be happy to assist you further.