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Hello and welcome! I would be happy to assist today with your question.Give me just a moment while I review the information provided.
How did Google provide you a password? Did you go through the account reset recovery tool?
Are you currently using a Windows computer?
We can share screens so I can see exactly what is happening.
Okay, we'll have to do the secure connect a bit differently since you're using an Apple ipad. I can give you my email address to communicate directly with me to securely connect with you on this issue. What is your email address that I can email that is working?