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Hi there and welcome
This was a fraudulent call, it was not from BT
Did you allow them access to your computer?
Please let me know
Ok, did you see what he did on your computer? Did he install any programs?
Ok, are there any new icons on your desktop?
ok, it was a scam so Basically what they will do is call a lot of phone numbers and say that you have problems. Any actual computer problems you have will be entirely coincidental. Usually what they will do is show you the windows error log which always shows a lot of errors but these are normal and on all windows computers, they are not viruses.
Next they log onto your computer and lie to you about the numerous problems they pretend to find. Next they will attempt to get you to pay a few hundred dollars to "fix" the issues when in fact they actually do nothing too helpful.
Always remember, no legitimate tech support company would ever call you. Your computer does not report to BT or any other company so if any tech support person calls you can trust it is a scam and just hang up.
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yes, it was still a scam, they just use a variations or words and tricks.