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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 205
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Why do I have to reset my password almost every time I want

Customer Question

why do I have to reset my password ***** every time I want to use SKYPE?
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

What Operating System (OS) is running on the computer?

Customer: replied 11 months ago.
WIN 8
Expert:  Michelle replied 11 months ago.

currently are you signed into skype?

Customer: replied 11 months ago.
OK thanks
Customer: replied 11 months ago.
Not signed in but I used it at 1pm. So
Expert:  Michelle replied 11 months ago.

open www.skype.com

let me know if you get signed in automatically or it asks you to sign in?

Customer: replied 11 months ago.
What contact do I sign in to,?
Expert:  Michelle replied 11 months ago.

which email do you use for skype?

Customer: replied 11 months ago.
I can sign in only to a contact
Customer: replied 11 months ago.
But I have Skype on screen
Customer: replied 11 months ago.
Are you still there?
Customer: replied 11 months ago.
Hello michelle
Customer: replied 11 months ago.
I must tell you that I have never got a satisfactory answer from Just Answer. Can I have my money back please.
Expert:  Michelle replied 11 months ago.

i am sorry but i cant see the last part of your message

Expert:  Michelle replied 11 months ago.

may i know what you mean when you say - "I can sign in only to a contact"

Customer: replied 11 months ago.
Michelle I have to go
Customer: replied 11 months ago.
Can we continue on email?
Expert:  Michelle replied 11 months ago.

sure

let me know what time you would like to continue

Customer: replied 11 months ago.
Hello Michelle Tech Support Specialist - sorry I had to rush off today. Its now 12.15 (after Midnight ) here. I just checked Skype on my Win 10 notebook and I can log in without any trouble. I would like to get back to you tomorrow 15/01/2018 on my Win 8 notebook where the problem seems to be.
Regards, Conn.
Customer: replied 11 months ago.
That is if it suits you - its Sunday here .....
Customer: replied 11 months ago.
This is the first time I have ever spoken to a Support Person on Just Answer. I have had several failures. You must have the magic touch.
Customer: replied 11 months ago.
I use***@******.*** for Skype
Customer: replied 11 months ago.
The password ***** I restored this morning actually worked twice up to now.
Customer: replied 11 months ago.
I will try again on my Win 8 notebook and will let you know what happens.
Expert:  Michelle replied 11 months ago.

thanks for the update

sure we can continue tomorrow. let me know what time you would like to so that i can be online accordingly

Customer: replied 11 months ago.
my procedure -
Open SKYPE
enter my password
it says that is not the correct PW
asks me to complete email address
I get a code number on email
enter the number back in Sklype
asks me to enter new PW
repeat PW to check
"you can now use this PW to log in to Skype_"
this always works.
Trouble is this PW may not work the next tine.
I am now going to use my Saturday morning PW (that worked last nighr on Win 10 notebook.
will let you know what happens,
Regards, Conn
Customer: replied 11 months ago.
this worked and seems to be ok. However if it goes back to its old ways I would like to gwt your opinion.
Regards, Conn.
Customer: replied 11 months ago.
I have been demented for weeks with this problem.. C.
Expert:  Michelle replied 11 months ago.

you can keep this page in your favorites

if the problem repeats, let me know and we can check further then

Customer: replied 11 months ago.
Michelle thank you so much for your patience.
yes I have saved all this.
Regards, Conn
Expert:  Michelle replied 11 months ago.

you are welcome