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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5987
Experience:  B.Sc. Computer Science with Honors
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Sound stopped working how can fix this?

Customer Question

sound stopped working
how can fix this?
Submitted: 19 days ago.
Category: Computer
Expert:  Michelle replied 19 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.
let me know the make and model of the computer

Customer: replied 19 days ago.
could you log in on my pc?
Customer: replied 19 days ago.
or do you have a tel. no. i can talk to you right now?
Expert:  Michelle replied 19 days ago.

i can assist you on chat or through premium remote assistance

Customer: replied 19 days ago.
lets go ahead, will it cost extra? I already paid £31.00, I won't like to pay extra
Expert:  Michelle replied 19 days ago.

sure. can you let me know when was it working fine the last time

Customer: replied 19 days ago.
2 days ago
Customer: replied 19 days ago.
I would like to talk to you, could i call you or you can call me on my phone?
Expert:  Michelle replied 19 days ago.

follow the below steps

in the windows search box type device manager and open it from search results

let me know once open

Customer: replied 19 days ago.
i opened it
Expert:  Michelle replied 19 days ago.

click on sound video and gamer controllers option

let me know if you see any yellow signs on it

Customer: replied 19 days ago.
no yellow sign
Expert:  Michelle replied 19 days ago.

have you check the volume level?

Customer: replied 19 days ago.
I actually have uninstalled the sound device, now there is a red x on the volume icon, could you advise me how to reinstall it?
Expert:  Michelle replied 19 days ago.

save this page to your favorites or bookmarks first so that you may reopen it

you need to simply restart the computer

the driver will get reinstalled automatically

Expert:  Michelle replied 19 days ago.

after reboot check if you get sound or not and let me know the status

Customer: replied 19 days ago.
i have restarted but didn't help
Expert:  Michelle replied 19 days ago.

ok seems we need to restore settings to a back date

are you using external speakers or internal ones

Customer: replied 19 days ago.
I have external speakers, also internal
Customer: replied 19 days ago.
how do i restore settings to a backdate?
Expert:  Michelle replied 19 days ago.

can you unplug external speakers and then test sound

Expert:  Michelle replied 19 days ago.

let me know if you get sound from internal speakers

Customer: replied 19 days ago.
I unplugged external, I told you, looks to me that sound is uninstalled as there is a red x on the sound icon on bottom right of the screen
Expert:  Michelle replied 19 days ago.

in the windows search box type device manager and open it from search results

click on arrow for sound video and game controllers

let me know what options come up below it