Ask a Computer Question, Get an Answer ASAP!
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com services.I am sorry to hear that you are having such trouble. I will try my best to help you out.let me know the make and model of the computer
i can assist you on chat or through premium remote assistance
sure. can you let me know when was it working fine the last time
follow the below steps
in the windows search box type device manager and open it from search results
let me know once open
click on sound video and gamer controllers option
let me know if you see any yellow signs on it
have you check the volume level?
save this page to your favorites or bookmarks first so that you may reopen it
you need to simply restart the computer
the driver will get reinstalled automatically
after reboot check if you get sound or not and let me know the status
ok seems we need to restore settings to a back date
are you using external speakers or internal ones
can you unplug external speakers and then test sound
let me know if you get sound from internal speakers
click on arrow for sound video and game controllers
let me know what options come up below it