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Hi,I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
What happens when you log in your phone and connect it to the computer?Please reply at the box below. Thank you,
With the phone logged in and connected to the computer, swipe down from the top of the phone's screen, then does it give a USB option?
Please reply at the box below. Thank you,
And on the computer, open File Explorer (or open any folder), then click on option "This PC" on the left, then do you see your Samsung device there?
Are you using the original phone's USB cable?
It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.