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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41629
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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HOW DO I CONNECT MY HPOFFICEJET PRINTER TO MY NEW BT

This answer was rated:

HOW DO I CONNECT MY HPOFFICEJET PRINTER TO MY NEW BT BROADBAND
Assistant: How are you connecting to your printer: wirelessly or by USB?
Customer: WIRELESSLY
Assistant: When did you last update the printer driver software?
Customer: NEVER
Assistant: Anything else you want the Printer Expert to know before I connect you?
Customer: NO

Hi,
I'm sorry about the issue. What's the model of your HP OfficeJet printer, such as 4650, or 8170, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Viet - Computer Tech and 5 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
SORR, TRYING TO SORT OUT MY OWN MESS. MAC COMPUTER, PRINTER 8600 PLUS
  1. On your Mac computer, click on the website below to connect remotely with me, then I can help you directly:
    https://download.teamviewer.com/download/TeamViewerQS.dmg
  2. Then open the downloaded file called TeamViewerQS.dmg.
  3. Then tell me the ID and Password ***** the TeamViewer window.
    - Do not close the TeamViewer window.

Also, can you please do the following steps on the printer's screen:

  1. On the printer's screen, touch the Wireless / signal icon

  2. Then touch the gear / wheel icon.

  3. Touch option Wireless Settings.

  4. Then touch option Wireless Setup Wizard.

  5. Touch the name of your new internet modem's wireless network, then follow the instructions on the printer control panel to connect the printer to your wireless network.

- Does the printer connect with the above steps?

Please reply at the box below to continue. Thank you.

Customer: replied 1 month ago.
thanks

You're welcome. Thank you.

Also, here is the instruction video:

https://www.youtube.com/watch?v=MC089uLATyw

Please let me know. Thank you.

Customer: replied 1 month ago.
Excellent - but I'd fixed the problem by the time I had a response, but thanks any way.

Great. In the future, when changing internet service / internet modem, then you just need to do the wireless setup wizard option on the printer's screen. If you need help with any other computer question / issue, please let me know anytime. Thank you.

Customer: replied 1 month ago.
I have already fixed the problem, but thank you for your assistance

OK. Thank you for the update.