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Cris
Cris, Computer Enthusiast
Category: Computer
Satisfied Customers: 7377
Experience:  A technician which covers all grounds including E-Readers.
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I have had an e-mail saying my outlook account has been

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i have had an e-mail saying my outlook account has been hacked, they are asking for payment in bitcoin, i think this must be the same e-mail that you had someone contact you yesterday. the e-mail had part of my password ***** it. do i need to change my password.
Assistant: Are you logged into your email account on any other devices?
Customer: no
Assistant: Do you have security questions or a phone number on file to help reset your password?
Customer: i have a phone number i tried to change it about an hour ago
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: no

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Remote support will be offered automatically by the website and not me. It can be performed if requested not needed.

Do you still have access into your Email? What email service are you using?

Customer: replied 1 month ago.
i am using outlook

Do you still have access into the email?

Cris and 12 other Computer Specialists are ready to help you

Please use the link I have provided to join the remote session from your PC.

https://itcris.screenconnect.com/?Session=6b0e075c-92f5-4b5b-a187-36d7d158bf3d