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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 54829
Experience:  Over 15 years of consulting to the IT industry
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I saved a document yesterday, but all it did was stay on the

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Good morning I saved a document yesterday, but all it did was stay on the screen with a spinning green, yellow and pink sphere rotating. Wether or not it is connected, but I can not open mail attachments??
Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: I think Outlook
Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: On this MacBook
Assistant: What troubleshooting have you tried?
Customer: None at present, unsure how to access!!
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: This is the only issue thanks

Hi there and welcome

Is it still there on the screen spinning the ball?

Please let me know

Richard and 5 other Computer Specialists are ready to help you
Customer: replied 6 months ago.

Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 6 months ago.
id -(###) ###-#### password ***** 529kpj