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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 53350
Experience:  Over 15 years of consulting to the IT industry
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I have a Apple Iphone 10, and it is not making any sounds

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I have a Apple Iphone 10, and it is not making any sounds from incoming calls, how can I get it to work please.
Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: ios 12.1.2 on a iPhone X
Assistant: How long has this been going on with your Apple device? What have you tried so far?
Customer: about 6 weeks now.. tried changing sounds, no change.
Assistant: Anything else you want the Mac Expert to know before I connect you?
Customer: no

Hi there and welcome

Did it work before and just stopped working?

Please let me know

Customer: replied 2 months ago.
It did work ,but suddenly stopped, the vibrator is working.
Customer: replied 2 months ago.
no thank you.

Thanks

When it is calling, hold Volume up on the side until it is at maximum volume

Do you then hear it ringing?

Customer: replied 2 months ago.
no

Please go to settings, general, reset, reset all settings

Tell me if it then rings please

Customer: replied 2 months ago.
I was hoping to be told how to do it over the internet, and did not expect to pay for the help.

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last instructions I sent you please

Customer: replied 2 months ago.
it did not ring, the volume is set to high

I will repeat

Please go to settings, general, reset, reset all settings

Tell me if it then rings please

Customer: replied 2 months ago.
phone is restarting, its taking its time. as soon as it it resets its self i will press the side volume button and see. still no sound.
have just seen that the small button above the volume button was showing red, i have now moved it off red and again tried the volume button with no luck

If you play a youtube video, do you get sound?

Customer: replied 2 months ago.
prime video is giving me sound, i don't have utube

Go to settings, Sounds & Haptics and change the ringtone

Tell me if that sounds please

Customer: replied 2 months ago.

ok, it now rings on a call?

Customer: replied 2 months ago.
I will have to call my mobile phone to see if it rings, I'm getting notifications for text messages ok.

thanks, ***** ***** know the results

Customer: replied 2 months ago.
Phoning from my landline its now ringing for a few seconds and fades away on the volume.

And if you keep on the line does it come back?

Customer: replied 2 months ago.
I have rung it again and it seems to be working correctly now. Thank you everso much for your help.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer: replied 2 months ago.
will do that now, thank you again.