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Hi there and welcome
Did it work before and just stopped working?
Please let me know
When it is calling, hold Volume up on the side until it is at maximum volume
Do you then hear it ringing?
Please go to settings, general, reset, reset all settings
Tell me if it then rings please
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
Please ignore it and reply here to my last instructions I sent you please
I will repeat
If you play a youtube video, do you get sound?
Go to settings, Sounds & Haptics and change the ringtone
Tell me if that sounds please
ok, it now rings on a call?
thanks, ***** ***** know the results
And if you keep on the line does it come back?
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