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Welcome to JustAnswer! I’m Shaz, a professional IT expert. I have over 8 years of experience in the industry with a Master’s Degree in Computer Networks and Security. I will be assisting you today.
Do you have an alternative device like a laptop of PC you can work off to help troubleshoot the issue rather than using the iPad at this stage?
Once logged in please visit the below link;
Once logged in please follow the below so i can also remote onto your machine to help with the process;
Please click the below link and follow the instructions provided so I can connect:
Then click the I Agree button near the bottom of the web page to download the remote assistance program. Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to start the remote assistance session