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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 53347
Experience:  Over 15 years of consulting to the IT industry
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I have had a full copy of Dragon 15 but suddenly on ntrying

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I have had a full copy of Dragon 15 but suddenly on ntrying to login I am asked for the activation code but when I enter it it is rejected. my named is Alan Mitchell my email address if***@******.*** of***@******.***.
Assistant: Are you logged into your email account on any other devices?
Customer: yes
Assistant: Do you have security questions or a phone number on file to help reset your password?
Customer: No my phone number in ther UK is 01749 831085
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: No

Hi there and welcome

Can you tell me where you purchased Dragon from?

Please let me know

Richard and 11 other Computer Specialists are ready to help you
Customer: replied 2 months ago.
Cannoiy remember probably Amazon

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you