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Hi there and welcome
Can you tell me the exact error message you get please?
Please note, these instructions are done on a computer
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
The instructions in my last message please
It seems you skipped reading the instructions I sent you, I will repeat these again below. Please take the time to carefully read and do the instructions
No... take a minute and read my instructions properly
no you have not, you are not reading all the instructions
The browser had crashed, but it is ok now once I rebooted it
yes we are