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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 51508
Experience:  Over 15 years of consulting to the IT industry
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I have changed mob phone networks. I have received a unlock

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I have changed mob phone networks. I have received a unlock code but I can not remember my Apple password. How do I change the password?
Assistant: When did you last change your password ***** Apple ID?
Customer: I really can not remember. The one I tried to use was from 2016, clearly I have changed it and not written it down.
Assistant: Did you try resetting through Apple's online account reset tool?
Customer: No how do I do that?
Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?
Customer: No I think that is all thanks.

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 5 days ago.
Please could you do it for me?

Please make the premium service request and I can

Richard and 4 other Computer Specialists are ready to help you

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 5 days ago.
I am on an ipad

You need to do this on a computer please

Customer: replied 5 days ago.
All sorted many thanks.

You are welcome