How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Karthik Your Own Question
Karthik
Karthik,
Category: Computer
Satisfied Customers: 261
104427572
Type Your Computer Question Here...
Karthik is online now

I believe email attachments with btinternet emails are

This answer was rated:

I believe email attachments with btinternet emails are automatically go automatically to 'downloads' but normally I can open them when I receive the email. Recently I have been receiving emails from a trusted source marked winmail. I am unable to open them in the normal way or when they transfer to downloads. I would appreciate advice.
Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Btinternet.com
Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: on my desktop computer or laptop
Assistant: What troubleshooting have you tried?
Customer: None as I am unsure what to do
Assistant: Anything else you want the Email Expert to know before I connect you?
Customer: No

Hi, this is Karthik. I will be helping you from here.

I understand that you are unable to open the email attachments. May I know is this the same computer you have problem with?

Customer: replied 12 days ago.

Okay, may I access the computer and work on the attachment problem?

I am working on your problem on other session.

Karthik and 6 other Computer Specialists are ready to help you