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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 56045
Experience:  Over 15 years of consulting to the IT industry
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I have the following message in my screen error 1962: no

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I have the following message in my screen error 1962: no operating system found. Press any key to repeat boot sequence
Assistant: What device or product does this involve?
Customer: Lenovo
Assistant: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Thinkcentre edge 72
Assistant: How long has this been going on with your computer? What have you tried so far?
Customer: 183493DEGP89283Z
Assistant: Anything else you want the Computer Expert to know before I connect you?
Customer: Just seen it this morning

Hi there and welcome

Can you please disconnect the power cable then hold the power button for 60 seconds then release.

Connect the power cable and tell me if it starts correctly please

Customer: replied 6 months ago.
Just done that and waiting for the computer to react (hopefully)

Thanks, ***** ***** know the results please

Customer: replied 6 months ago.
The screen shows a Lenovo sign with thinkVantagetechnologies
Customer: replied 6 months ago.
the cursor in the middle
Customer: replied 6 months ago.
That's it, nothing else

Repeat the instructions I initially gave you again please

Customer: replied 6 months ago.
Is there anything else I need to do now
Customer: replied 6 months ago.
Okay

thanks

Customer: replied 6 months ago.
Just done that and waiting for computer to react again

thanks

Customer: replied 6 months ago.
It says windows is loading files, that message Noe gone
Customer: replied 6 months ago.
It's come up with the same screen image again

Power it off

Then power it on and keep tapping F11 until you get to a menu

Tell me if you can get to this please

Customer: replied 6 months ago.
Is there anything else I can do
Power it offThen power it on and keep tapping F11 until you get to a menuTell me if you can get to this please
Customer: replied 6 months ago.
The power button is not responding

Hold the power button for 60 seconds to power it off

Customer: replied 6 months ago.
I cannot seem to do this as it's not responding
Customer: replied 6 months ago.
Okay so it's just restarted

ok, let me know the results

Customer: replied 6 months ago.
I'm not getting the menu after tapping F11

Thanks

It is the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the computer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 6 months ago.
Menu just appeared
Customer: replied 6 months ago.
Menu appeared which says system recovery options
Customer: replied 6 months ago.
What shall I do next

ok, this is good

Choose troubleshoot, advance, system restore

Then tell me how it functions

Customer: replied 6 months ago.
I must have a different menu to the one you are talking about

What do you see there?

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