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Hi there and welcome
Can you please disconnect the power cable then hold the power button for 60 seconds then release.
Connect the power cable and tell me if it starts correctly please
Thanks, ***** ***** know the results please
Repeat the instructions I initially gave you again please
Power it off
Then power it on and keep tapping F11 until you get to a menu
Tell me if you can get to this please
Hold the power button for 60 seconds to power it off
ok, let me know the results
It is the internal mainboard that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the computer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
ok, this is good
Choose troubleshoot, advance, system restore
Then tell me how it functions
What do you see there?