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Hello, Welcome to JustAnswer,
This is Amarnath, the Apple expert and I will be assisting you with your issue today.
If I understand you correctly, that you have forgotten your Apple Account password ***** need help in resetting it. Am I correct?
Let me know when you are ready.
I understand the situation you are going through, do not worry, we will work together to resolve this issue at the earliest.
Are you not able to install the updates on the computer?
Please try both the password ***** let me know.
Are you chatting from the same computer?
In order to help you in a better way, we need to initiate a secure remote session, I will remotely connect to your computer and work on solving your issues while you watch.Let me know if you would like to proceed.
That's the reason I will remotely connect to your computer and fix the issue. Be rest assured.
Let me know the best time to work with you.
I look forward to your response to help you further.
Also, you will see a rating enabled for this question on top.
You can rate me on this anytime during our conversation.
I kindly request you to provide me with a 5-star rating. It will be very helpful.