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Hi, this is Pradeep Kumar and I will be helping you with the issue today.
I understand that you have an issue with the Printer.
Are you chatting from the same computer in which you are facing the issue?
I can securely connect to your computer while you watch and troubleshoot this issue if you're interested. Let me know if you'd like to proceed
Kindly follow this step to resolve the issue.If not then i can take a remote and i will do it for you.
esetting the printer can reset the connection with the printhead and clear any error messages.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
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Let me know if you found this steps helpful or not ?
If not i will provide you some more steps to resolve this issue.
Try updating the software for HP once.
Kindly give me serial number for HP printer so i can send you the link for driver for printer.