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Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 25033
Experience:  Expert for over 10 years
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My computer said that 59 out of 60 threats were eliminated,

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My computer said that 59 out of 60 threats were eliminated, Why is one threat left and why didn't that get eliminated. I suspect it can still cause me problems. What is the best way forward

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Which program said that?

Customer: replied 6 months ago.
You just finished cleaning my computer about 15 minutes ago

Yes, I know.

Which program told you that?

Customer: replied 6 months ago.
I don’t know you connected remotely

Yes, I did although I do not know which program that you are referring to.

Do you want me to connect again?

Customer: replied 6 months ago.
Want to know why it left one threat should I be concerned

It likely quarantined it and didn't remove it which still eliminates the threat.

Customer: replied 6 months ago.
Can it be removed
Customer: replied 6 months ago.
Josh I am concerned is that the only way to eliminate the last threat

There is nothing to be concerned about. If the program quarantined it then it is fine.

Customer: replied 6 months ago.
Ok Josh thanks

You're welcome!

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