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Hello and welcome to JustAnswer. My name is ***** ***** I look forward to assisting you today. Are you referring to the password ***** use to sign into Windows?
You may disregard the Premium Service Offer for Remote or Phone Support. That is an automated popup initiated by the web site.
Does your laptop have a CD/DVD player?
If you had done a factory reset, your daughters profile and sign in information would have been cleared as well.
I can provide you with a link for a password ***** disk if you would like to use that?
Yes. I have used and recommended them many times. Give me a minute please.
Check this LINK please.