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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 54778
Experience:  Over 15 years of consulting to the IT industry
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In November 2017 I purchased and had installed on line

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In November 2017 I purchased and had installed on line Microsoft windows 0n my DELL computer which I replaced with Lenovo ideapad 330s. I have no detail on my account. How can I transfer Microsoft windows to my present computer?
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Lenovo Ideapad 330s that's all I know.
JA: How long has this been going on with your computer? What have you tried so far?
Customer: About four months. I have not tried anything.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Would my name address and email address be any help?

Hi there and welcome

Windows comes preinstalled with the computer, it should also be on the ideapad as well

When you start it, what do you see?

Richard and 5 other Computer Specialists are ready to help you
Customer: replied 2 months ago.
I see the windows icon but thy do not work

Please give me a phone number to call you on

Customer: replied 2 months ago.
Customer: replied 2 months ago.
Many thanks