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This is Amarnath and I will be assisting you with your issue today. I am sorry for the trouble you face. Let me know when you are ready.
If I understand you correctly, you can't remeber your apple id and password. Am I correct?
Sorry for the delayed response. I just came online. Let me know when you are ready.
May I have your First and Last name and email address?
Let me check. Please allow me 2 mins.
Your Apple ID is***@******.***. Let me reset the password. Do you remember the last password ***** your apple account?
Do you have access to this email***@******.***?
An email has been sent to your email address, l•••••@y•••••.uk. Follow the directions in the email to unlock your Apple ID and then sign in again. You will get a reset link, click on bthat and create a new password.
Also,you will see a rating enabled for this question on top.
If my support was helpful, please rate my service with a 5-star. Your rating is important for us.
Scroll the screen up and you will see 5 stars, click 5 stars and click submit. That’s it.
Did you able to reset the password?
This is a follow-up email about your contact to JustAnswer. Please confirm; if the suggested steps helped you in fixing the issue.
I am happy to help you if you have any further questions.
Okay. Let me know the status. Are you chatting from the computer?
Okay. Let me know the status. Did you create a new password?
Thank you. It was a pleasure helping you.
you will see a rating enabled for this question on top.
Thank you for your ratings.. It was a pleasure helping you.