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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 55809
Experience:  Over 15 years of consulting to the IT industry
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I have lost the screen page for the iTunes store. How can i

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I have lost the screen page for the iTunes store. How can i reboot it?
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: it is an apple desktop but I'm noy sure what the operating system is.
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: iMac desk top about 10 years old
JA: How long has this been going on with your Apple device? What have you tried so far?
Customer: about 4 weeks. I managed to get a phone number to talk to someone about it as I am elderly and have limited key board skills. He told me to click preferences in iTunes click advanced and reset cache. That worked initially but now has reverted back.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I don't think so

Hi there and welcome

Are you trying to install an app on the Macbook?

Please let me know

Customer: replied 3 months ago.
no I am trying to reboot the iTunes store page on my computer

You mean you cannot open iTunes?

Customer: replied 3 months ago.
i can open iTunes but when I try to access the iTunes store, the page is blank.
Customer: replied 3 months ago.
do you have a solution for me ?

Have you restarted the Mac and tried to open it?

Customer: replied 3 months ago.
No I will try that

thanks

let me know the results please

Customer: replied 3 months ago.
It now works and thank you.

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