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Hello and welcome to Just Answer, an independent paid-support site. My name is ***** ***** I'll be advising you today. what are you switching on?
That device doesn't have a screen... you said switched on, blank screen
We can continue via chat if you like. Those offers are sent automatically by the website (even though they are worded like I'm sending them), I have no control over them.
Are you saying you have no lights on your modem or that nothing is coming up on your computer screen... these are two different things.
What monitors? For a computer?
Okay, you didn't say that in your initial question.
Is the PC they're connected to turned on? Are the plugs between them and the computer tight?
Do you have all of this plugged into the same power strip? Did you blow a circuit breaker because the compter, monitors shouldn't be black because the router is black. They will still power up even if the router isn't there.
What do you mean by PC turned? Did you turn it around?
You're also not answering my questions completely. I understand you may not be familiar with tech, but these short incomplete sentences are confusing and only making it more difficult to get the info I need to help you.
Okay, let's forget about the router... once again, it doesn't matter if the router is on or not. The computer should still power up and work even without the router.
I need you to follow these steps...
If you don't see anything on the screen it probably means the computer has failed and needs to be serviced.
You're welcome, I wish there was more I could do, but it's currently not possible to fix problems like this remotely.