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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 56114
Experience:  Over 15 years of consulting to the IT industry
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I have fibre broadband from you. however at the moment It

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Hi i have fibre broadband from you. however at the moment It runs at the speed of a snail. how can I speed it up. Also there are times when the laptop refuses or cannot connect to the internet.
JA: Does your network appear in the Wi-Fi list on your laptop?
Customer: i was contacted by someone who said they worked for you, but I'm not sure if they did or not. Yes Connected & secured
JA: Which lights are solid and which are blinking on your router?
Customer: Power & Broadband are solid, other are blinking
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I was contacted by someone from TT last night, who had me delving into the innards of the OS, I cannot remember how, but, they showed me a list of 20,000 + errors which they said was slowing it all down. This seemed logical to me, but, the call was terminated b4 I could sort it all out.

Hi there and welcome

Can you pleas e tell me the make and model of the wifi router?

Thank you

Customer: replied 3 months ago.
talktalk is the company name. Model is Huawei HG 633


  • Power on the Huawei Router, place a paper clip or Pin into the hole on the back of the Router labeled Reset.
  • Hold paper clip or pin down for 10 to 15 seconds and release.
  • The Router will reboot on its own. Once the WLAN light stops blinking, the Router is reset.
  • Please Note, Resetting the Huawei router does not reset the firmware to an earlier version. It will only change all settings back to factory defaults.

Then tell me how it now functions please

Customer: replied 3 months ago.
I don't know if the router is actually at fault It may be the laptop.

thats what we are working to confirm

Customer: replied 3 months ago.
If I do as you say wont I lose the connection to yourself, if so how do I get it back?

you can leave this page open

Customer: replied 3 months ago.
As before the power & broadband are solid, the other 4 are blinking

ok, now how is the speed and performance?

Customer: replied 3 months ago.
how do //i check them?

use the internet, see how it now performs

Customer: replied 3 months ago.
It seems to be running a fair bit faster than b4.

ok, it will normally be this, use it and if the problem returns, let me know here

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