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Prakash Kumar
Prakash Kumar,
Category: Computer
Satisfied Customers: 1581
Experience:  Tech Support Executive at Global Virtual ITES
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My printer won’t work as my wireless network has changed, My

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My printer won’t work as my wireless network has changed
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: My hp printer won’ t work as my WiFi network has been changed. What do I do?
JA: The Printer Technician will be able to walk you through that. When did you last update the printer driver software?
Customer: I’m not sure
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No

Hi, this is Prakash and i'll be helping you with your issue today. I'll be glad to assist you.

Do you remember your wireless password?

Customer: replied 3 months ago.
My wireless password ***** changed since I set up printer. I have not needed to use printer until now.

I understand that. Do you remember your new wireless password?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
I have the old password *****

Please confirm your printer model number.

Customer: replied 3 months ago.
Hp deskjet2600

DO you have any computer with you?

Customer: replied 3 months ago.
Customer: replied 3 months ago.

No computer?

Customer: replied 3 months ago.
Only an ipad

On the back of your router do your see any WPS button?

Customer: replied 3 months ago.
Not sure what wps button is

What is the brand name of your wi-fi?

Customer: replied 3 months ago.
Virgin media

Do you see this button on the front of your Virgin media box?

Customer: replied 3 months ago.
on modem

Do you also see the wi-fi button on your printer?

Customer: replied 3 months ago.
I do

Please press and hold and the wi-fi button on your printer for 5-10 seconds then press the WPS button on your modem for 5 seconds.

By this your printer will get connect your to your wi-fi.


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Customer: replied 3 months ago.
Thanks very much. Printer working now

Thanks for the rating.

Let us know if you need any other help.

God bless you and your family.