Ask a Computer Question, Get an Answer ASAP!
Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your GPS question.
A restart out in the open with a low horizon, and no source of radio frequency interference (e.g. a cb radio, something large in the electrical outstation way or a large generator), and not inside a car, with no signal picked up in 5 minutes from starting up, is a sign that the radio demodulator circuitry in the GPS has gone bad, unfortunately a not uncommon problem.
The TomTom will need either repair or replacement - the radio circuitry is quite delicate and not user-repairable.
Would you be interested in options for repair? though replacing it might be best.
A reset might be tried too, with very slight chances of fixing the problem.
One moment please...
Note: a factory reset will erase everything on your TomTom GPS back to factory settings - it will then need to be updated and have the maps reloaded, before it will be as before.
If you wish to proceed, rather than trying the restart-in-the-open that I recommended, first, you may proceed:
Settings (on the right)
select RESET again to confirm
and in the warnings screen, select RESET again... your device will be reset.
(Then when it restarts, be sure to log in again to your TomTom Navigation account: Menu, TomTom Services, login with email and password.)
- What effect does this have? and do you need further help?
OK! If you're done with the case, please rate my work and my answer, using the five-star interface at the top of the question page... or just in a brief verbal Reply. Thank you! and good luck for tomorrow.