How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer System Tech
Category: Computer
Satisfied Customers: 15035
Experience:  11 years experience
Type Your Computer Question Here...
Russell H. is online now

How do I find or reset my password, I cannot get reset

This answer was rated:

how do I find or reset my password
JA: What exactly are you having trouble accessing?
Customer: I cannot get reset password *****
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: macbook pro (laptop)
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: not known
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: No recent updates. I have tried to install whatsapp messenger on my iPhone
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your Apple question.

Try this, if it is your login password ***** the Apple laptop that you want to reset:

1. with the Apple computer powered Off... power On the computer.
2. ...and hold down both the Command and the R keys at once, when the gray screen appears...
3. ...and then keep holding them down, until the Apple logo appears. Then let go of the two keys.
4. Then wait a bit, until the top menu bar appears, and then
5. the Utilities tab.
6. Select 'Terminal'
7. and in the Terminal when it opens, type in this command:


with no spaces in it, and then press the RETURN key once.
8. Then close the Terminal window. You will then see the Reset Password *****
9. Select the user account to reset, and enter a new password ***** your choice for it - or no password ***** all if you wish.
10... and click on SAVE.
11. Then restart your computer, and the account you selected will have that password ***** to that assigned value.

- If this answers your question, please rate my answer using the five-star interface at the top of the JustAnswer question page .... A five-star rating would be appreciated! Thank you.
If you need more info, or have any comments, use Reply To Expert to respond.

Russell H. and 9 other Computer Specialists are ready to help you