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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 54829
Experience:  Over 15 years of consulting to the IT industry
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I have a paper jam and don't know how to release it, hpenvy

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i have a paper jam and don't know how to release it
JA: What's the brand and model of your printer?
Customer: hpenvy 2032
JA: How long has this been going on with your printer?
Customer: only just as it is my first hp printer
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: when it was bought on 4th may
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Hi there and welcome

Can you see the paper jammed in the printer?

Please let me know

Customer: replied 11 days ago.

ok, grap it and gently pull it out

Let me know how you go please

Customer: replied 11 days ago.
the paper will not move

you will need to remove it, pull very hard on it please, it will release

Customer: replied 11 days ago.

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