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Welcome to JustAnswer! I’m Shaz, a professional IT expert. I have over 8 years of experience in the industry with a Master’s Degree in Computer Networks and Security. I will be assisting you today.
Sure, let me get a remote session setup.
Let's begin the remote help session now. Please note, these instructions are done on a computer.
Please click the below link and follow the instructions provided so I can connect:
Then click the I Agree button near the bottom of the web page to download the remote assistance program. Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to start the remote assistance session
Ok, please download and install TeamViewer via the below link;
Once installed please provide "Your ID" and "Password" so i can take over
Ok, please give me;
"Your ID" and "Password" so i can take over
Not partner ID.
On the left it should say "Your ID" and also "Password"
Got it, let me connect
Can you send it over as text please rather than a screen shot
Within security and privacy please elevate team viewers access.
I am connected but cant take over the mouse only view what you are doing.
Please follow the below so i can have full control of your machine;
CHECK SCREEN SHOT
Yes, on your machine, Confirming we are talking on your machine.