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Shaz Yousaf
Shaz Yousaf, Consultant
Category: Computer
Satisfied Customers: 294
Experience:  MSc Computer Networks & Security
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I cannot receive emails in my g mail, my internet is fine, I

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I cannot receive emails in my g mail
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: my internet is fine, I receive emails in my yahoo account but not in g mail
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: where is that?
JA: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?
Customer: no
Customer: replied 6 months ago.
the email that I can not receive emails is***@******.***
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 6 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
I don't understand

Welcome to JustAnswer! I’m Shaz, a professional IT expert. I have over 8 years of experience in the industry with a Master’s Degree in Computer Networks and Security. I will be assisting you today.

Customer: replied 6 months ago.
ok can you help me with my gmail ? I can not receive emails

Sure, let me get a remote session setup.

Shaz Yousaf and 3 other Computer Specialists are ready to help you
Customer: replied 6 months ago.
are you there?

Let's begin the remote help session now. Please note, these instructions are done on a computer.

Please click the below link and follow the instructions provided so I can connect:

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=0feabf1e-be87-4819-8871-3a04fa6a110f

Then click the I Agree button near the bottom of the web page to download the remote assistance program.
Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to start the remote assistance session

Customer: replied 6 months ago.
it says that it is not supported because I have an IMAC
Customer: replied 6 months ago.
this is what I am getting

Ok, please download and install TeamViewer via the below link;

https://www.teamviewer.com/en/download/mac-os/

Once installed please provide "Your ID" and "Password" so i can take over

Customer: replied 6 months ago.
ok I think I did iit

Ok, please give me;

"Your ID" and "Password" so i can take over

Customer: replied 6 months ago.
which one is the partner ID?
Customer: replied 6 months ago.
what do I out in there?

Not partner ID.

On the left it should say "Your ID" and also "Password"

Customer: replied 6 months ago.
I send you the screen shot can you see it?

Got it, let me connect

Can you send it over as text please rather than a screen shot

Customer: replied 6 months ago.
ID:(###) ###-####password: cp377i
Customer: replied 6 months ago.
there are some spaces in between so: ID 1284 733 659

Within security and privacy please elevate team viewers access.

Customer: replied 6 months ago.
where is that?

I am connected but cant take over the mouse only view what you are doing.

Customer: replied 6 months ago.
ok what do you want me to do? I will show you the email where I can not receive emails from?
Customer: replied 6 months ago.
I sent an email from my other account from yahoo and the emails are not coming to g mail, can you send me an email there so we check? the email is***@******.***
Customer: replied 6 months ago.
are you doing something? do you want me to do something?

Please follow the below so i can have full control of your machine;

https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-Mojave/ta-p/44699

Customer: replied 6 months ago.
look I can not add a check next to the box
Customer: replied 6 months ago.
it is grey

CHECK SCREEN SHOT

Customer: replied 6 months ago.
where are you?
Customer: replied 6 months ago.
hallo?

Yes, on your machine, Confirming we are talking on your machine.