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Prakash Kumar
Prakash Kumar,
Category: Computer
Satisfied Customers: 1321
Experience:  Tech Support Executive at Global Virtual ITES
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Having problems with talk talk re changing password, since

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Having problems with talk talk re changing password
JA: What exactly are you having trouble accessing?
Customer: since receiving a scam message and following all request by talk talk I am unable to access my account etc on my computer
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: dell
JA: How long has this been going on with your computer? What have you tried so far?
Customer: for nearly 3 weeks I have sent the scam messages etc to talk talk but am still having fault message on my email
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I just want to be able to open my talk talk site so I can correct this problem if not I will cancel my contract with them which includes my phone line and very slow broadband by the way I am in my 70's and do not have a mobile phone

Hi, this is Prakash and i'll be helping you with your issue today. I'll be glad to assist you.

Do you remember your email id?

Customer: replied 19 days ago.

Please type your email id. So i can help to change your login password.

Customer: replied 19 days ago.
but this was rejected

Please type your email id here.

Customer: replied 19 days ago.
scampi1
Customer: replied 19 days ago.
talk talk sent me two new numbers to try but unable to input them

Do you remember your account number and the registered phone number?

Customer: replied 19 days ago.
is this my talk talk account number?

Yes!

Customer: replied 19 days ago.

Please type your contact number too.

Customer: replied 19 days ago.
the scammer have access to talk talk telephone no
Customer: replied 19 days ago.
support team no.(###) ###-####
Customer: replied 19 days ago.
sorry 0345(###) ###-####

How about your talk talk account number?

Customer: replied 19 days ago.

Please call on this toll-free number from your talk talk landline 0345(###) ###-####

Thanks

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Thanks!

Customer: replied 19 days ago.
I am currently on the phone to talk talk

Thanks for the update.

Prakash Kumar and 2 other Computer Specialists are ready to help you