Ask a Computer Question, Get an Answer ASAP!
Hi there and welcome
Is it starting up with windows 7 at the moment?
Please let me know
When exactly do you get the error now?
No I mean on the computer, when does it show up?
Power off the computer
Then hold 0 (zero) and with it held, power it on and keep it held till you are at the recovery window
Can you get to this?
You have windows 10 still on USB stick?
You have windows 10 still on a USB stick?
Connect the disk, start the computer and press the key it indicates to enter setup
Go to Boot Order and set the USB as first in the list
Then save and exit and keep pressing any key until it loads from the USB stick in order to install windows
let me know how you go please
When it failed to install, same error code or different?
It is the internal hard drive that has faulted, it is getting to a bad sector and erroring out
I am really sorry about this and you are going to have to return the laptop to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.