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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 60542
Experience:  Over 15 years of consulting to the IT industry
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How do I fix error messages 03-FFFF-0001, Toshiba satillite,

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How do I fix error messages 03-FFFF-0001
JA: What device or product does this involve?
Customer: Toshiba satillite
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Toshiba satillile on widows 7 and trying to upgrade to windows 10
JA: How long has this been going on with your computer? What have you tried so far?
Customer: 1 week, load windows 10 from usb boot, had recovery and whe I was able to get onto window 7 to manually install windows 10 it failed at the last minute
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Not sure what else just need to be able to get passes error message first I guess

Hi there and welcome

Is it starting up with windows 7 at the moment?

Please let me know

Customer: replied 8 months ago.
No all I can get now is the error message
Customer: replied 8 months ago.
All I can get is the error message

When exactly do you get the error now?

Customer: replied 8 months ago.

No I mean on the computer, when does it show up?

Customer: replied 8 months ago.
When you turn on to start computer

Power off the computer

Then hold 0 (zero) and with it held, power it on and keep it held till you are at the recovery window

Can you get to this?

Customer: replied 8 months ago.
I’ll try it now hold on


Customer: replied 8 months ago.
It just keeps beeping then back to error message

You have windows 10 still on USB stick?

Customer: replied 8 months ago.
I sent 2 screen shots

You have windows 10 still on a USB stick?

Customer: replied 8 months ago.

Connect the disk, start the computer and press the key it indicates to enter setup

Go to Boot Order and set the USB as first in the list

Then save and exit and keep pressing any key until it loads from the USB stick in order to install windows

let me know how you go please

Customer: replied 8 months ago.
I’ve done this twice already and it loaded windows and verified enough space then when to install go to 100% then said failed to install but I’ll try it again

When it failed to install, same error code or different?

Customer: replied 8 months ago.
2 picks of what I had before
Customer: replied 8 months ago.
Then I had to put product key in which I’ll do again


It is the internal hard drive that has faulted, it is getting to a bad sector and erroring out

I am really sorry about this and you are going to have to return the laptop to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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