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Manohar19
Manohar19,
Category: Computer
Satisfied Customers: 523
105342298
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My email has been hacked & someone keeps sending things to

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My email has been hacked & someone keeps sending things to all my contacts.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: I have a phone, laptop & tablet. I tried changing the password ***** that has not stopped them.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No

Hi, this is Manohar and I will be helping you with your issue today.
I understand that you have an issue with your emails is that correct?

Customer: replied 3 months ago.

How do you access emails is it through outlook or browser?

Customer: replied 3 months ago.
Usually through Outlook but sometimes through Google

May I know is it a windows or Mac computer?

May I know your email address please?

Customer: replied 3 months ago.

Windows 10 dot_*****@hotmail.co.uk

Please allow me for few minutes while I am checking the details.

Can you tell me did you change the password ***** your email account?

Customer: replied 3 months ago.
I tried but it went back to the old one for some reason

Do you use a phone number which ends with 76?

Customer: replied 3 months ago.
are you still there?

Yes I am here I had asked you a question.

Do you use a phone number which ends with 76?

Customer: replied 3 months ago.

yes 07764*****

If 4776 matches the last 4 digits of the phone number on your account, we'll send you a code.

Please give me a code.

Customer: replied 3 months ago.
Please give me a code

Please give me a code

Customer: replied 3 months ago.

Sorry I misunderstood- +4477674*****

Please check the phone +4477674***** and see if there is a message from Microsoft which has a security code

Customer: replied 3 months ago.
no
Customer: replied 3 months ago.
no message
Customer: replied 3 months ago.
are you still there? I haven't received a code

I am trying again please wait.

Check again.

Customer: replied 3 months ago.
I have a code

Give me the code.

Customer: replied 3 months ago.

The password ***** been successfully changed.

You can now login to your email with new password [email protected]

Now your account should be safe and secure.

Customer: replied 3 months ago.
thank you I will try it now.

Okay you can do that.

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Feel free to get back to me if you have any issue with the computer or printer i am glad to assist you further.
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