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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
What is the Microsoft email address connected the Surface?
okay, thank you.
Do you now the password ***** this account?
I will do my best to help you locate it however I cant provide any further details until I check on the using the Microsoft address and password.
yes, what is the password ***** your Microsoft please?
On your mobile device, approve request 8X51N
Before you can access sensitive info, you need to approve request 8X51N on your Microsoft account app.
you should have gotten the request on your phone.
I had a code sent to your email. Let me know that code please.
do you have the mobile number that ends in 20? If yes what is that number please?
no, I will need to send it to one of these please>
To verify that this is your phone number, enter the Last 4 digits of phone number
Let me know the code when you get it please.
Located Device>Last found near 5 Stapleford Croft, Birmingham, B14 5QB
Are you familiar with that address?
yes, I was checking for a time and it is not listed. The device appears to be offline or powered off at his time.
I have placed a lock on the device to go through when it is powered on or online. You will get an email when that happens. What is your full phone number, I will place that number to appear on the screen when it is powered on.
I will also keep a check for you and notify you if it is located with a new address.