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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 11396
Experience:  Computer specialist
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My surface pro has been stolen and I can't lock or trace it.

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My surface pro has been stolen and I can't lock or trace it. Please help
Assistant: What application are you using?
Customer: Internet explorer
Assistant: Have you installed any updates recently?
Customer: On the surface pro?
Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: No, would like help locating please

Hi,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

What is the Microsoft email address connected the Surface?

Customer: replied 26 days ago.

okay, thank you.

Do you now the password ***** this account?

Customer: replied 26 days ago.
I would like to locate it as it's been stolen. What guarantees

okay, thank you.

Do you now the password ***** this account?

Customer: replied 26 days ago.
How do I know you will locate it and what happens if you cannot locate

I will do my best to help you locate it however I cant provide any further details until I check on the using the Microsoft address and password.

Randy Computer Tech and 2 other Computer Specialists are ready to help you
Customer: replied 26 days ago.
Are you working on it

yes, what is the password ***** your Microsoft please?

Customer: replied 26 days ago.
3metria29

okay, thank you.

On your mobile device, approve request 8X51N

Before you can access sensitive info, you need to approve request 8X51N on your Microsoft account app.

Customer: replied 26 days ago.
How do I do this

you should have gotten the request on your phone.

I had a code sent to your email. Let me know that code please.

do you have the mobile number that ends in 20? If yes what is that number please?

Customer: replied 26 days ago.
I have not received a code

do you have the mobile number that ends in 20? If yes what is that number please?

Customer: replied 26 days ago.
8X51N
Customer: replied 26 days ago.
Is that the code

no, I will need to send it to one of these please>

Email de*****@hotmail.co.uk

Text ********20

To verify that this is your phone number, enter the Last 4 digits of phone number

Customer: replied 26 days ago.
3920

okay, thank you.

Let me know the code when you get it please.

Customer: replied 26 days ago.

Located Device>Last found near 5 Stapleford Croft, Birmingham, B14 5QB

Are you familiar with that address?

Customer: replied 26 days ago.
What time was that.
Customer: replied 26 days ago.
Are you still there

yes, I was checking for a time and it is not listed. The device appears to be offline or powered off at his time.

Customer: replied 26 days ago.
it can only be located when online?

thats correct.

Customer: replied 26 days ago.
what is the next step

I have placed a lock on the device to go through when it is powered on or online. You will get an email when that happens. What is your full phone number, I will place that number to appear on the screen when it is powered on.

Customer: replied 26 days ago.
447739123920
Customer: replied 26 days ago.
Will the email tell me the location

yes,

I will also keep a check for you and notify you if it is located with a new address.

Customer: replied 26 days ago.
Thank you

Your welcome!