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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 9075
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I want to use a memory stick - cruzer edge 8 gb in my mac

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I want to use a memory stick - cruzer edge 8 gb in my mac air to save some pages, but when I put in the stick nothing shows up. Should I have done something first?
JA: What kind of Apple device do you have? What Operating System (OS) are you running?
Customer: OSX version 10'9'5
JA: How long has this been going on with your Apple device? What have you tried so far?
Customer: I have only just tried this - when I went into an Apple store the person said just to insert the stick and it would appear on the screen, but nothing has
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Just that I am a very basic apple user

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 3 months ago.
I'm ready
Customer: replied 3 months ago.
no thank you, ***** ***** like some advice

It seems the autorun option does not work. We may need to open your memory stick manually.

Can you please find the icon of your memory stick on your desktop and then double click on it?

An icon representing your memory stick drive should be on your computer's desktop.

You will need to double click on it to open it.

Customer: replied 3 months ago.
I can't see anything resembling an icon that has appeared

Can you please disconnect the memory stick, wait 10 seconds and then connect it again?

Do you see an icon? An icon appears on your desktop?

Customer: replied 3 months ago.
something hs now appeared an icon NO NAME

Happy to hear that.

Now please double click on it.

Customer: replied 3 months ago.
Have done, and i think it contains photos that a friend put on it for me!

Yes. You can now just double click on the photos to open them.

Customer: replied 3 months ago.
how do I put some pages in it?

If you have other files (like videos) you can watch them too.

Just click on the page you want to transfer, DRAG it with your mouse and then DROP it into NO NAME icon on your desktop. It will be automatically transferred into the memory stick.

"NO NAME" represents your memory stick.

It seems your friend forgot to give a name for it.

Customer: replied 3 months ago.
Okay, I have done that and the page has gone in, I think. So far so good, thanks for your help. I think I will go and buy apple for Dummies, or something like that.

Happy to hear that. You are welcome.

If something goes wrong, I will be here anytime.

Jerry Hannell and 5 other Computer Specialists are ready to help you
Customer: replied 3 months ago.
Thanks. Over and out.

You are welcome.

Best regards.