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Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 9352
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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I have lost all my saved, notebook and save sim files from

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I have lost all my saved, notebook and save sim files from my aol account
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: its not a laptop it’s an iPad and I’m on iOS 12.3.1
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: for aol?
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No I just want to get back a

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. How do you usually access your AOL account on your iPad? Is it through the AOL app? Or through a web browser?
  2. Where exactly did you save those files? Was it in your AOL account or on your iCloud Drive?

Please let me know by replying to me here so that I can help you further.
Best regards,

Customer: replied 3 months ago.
Thought the web browser I think? I’m not very computer savvy so you will have to bare with me
Customer: replied 3 months ago.
I saved my files on my aol account

Thank you for writing back and I understand your concerns. Are you also using a regular computer? Or you only have an iPad?

Customer: replied 3 months ago.
Only an iPad

Ok. Now, HOW do you save your files on your AOL? Please understand that AOL is an email service, so you can only store EMAILS and contact there. Are you saying the files you are referring to are ATTACHMENTS to emails?

Customer: replied 3 months ago.
Emails! I have also lost pictures on my emails for eg on my Goodfood emails nothing much come up now

Ok. Approximately, how many emails do you have in your AOL account right now?

Customer: replied 3 months ago.
They are not attached they are part of the email
Customer: replied 3 months ago.
About 30

And now, all your emails are gone?

Customer: replied 3 months ago.
For example on my amazon account I get no pictures just decryption
Customer: replied 3 months ago.
All of the ones in my saved file and my notepad file and my sim file
Customer: replied 3 months ago.
My in box is fine just no pictures at all
Customer: replied 3 months ago.
Os SM file

Ok. Have you tried accessing your AOL using a different web browser?

Please try going to and login to your AOL.

Customer: replied 3 months ago.
Thank you so very much I have everything back! I am truly grateful for all your help thank you

You're welcome and I am glad I was able to help.

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