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Justin Johnson
Justin Johnson,
Category: Computer
Satisfied Customers: 7393
Experience:  Training and Development at Scientifically Speaking
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Have an apple ipad which I cannot start. I have tried as it

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have an apple ipad which I cannot start. I have tried as it suggeted, getting onto Itunes and used the password ***** can use with them. Please help
JA: When was the last time you updated the Operating System (OS) on your Apple device?
Customer: Some time ago, I have been away.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No, can I use my original password ?

Hi! My name is Justin and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)

Do you have a computer we can restore your device on?

Customer: replied 2 months ago.
I have a desk top too but I am very old and not by any means expert I would love you to connect my ipad for me please

Ok. Please accept the offer for remote support.

Justin Johnson and 7 other Computer Specialists are ready to help you

Secure Remote Assistance has been accepted.
Here is the link to connect remotely: https://join.zoho.com/147653711

Customer: replied 1 month ago.
I do not now need the remote assistance. Can I please have my ipad back to a normal situation.

Both of those statements do not make sense together.

You do not need the remote assistance, but you are requesting I fix it.

Can you confirm what you actually mean?

Customer: replied 1 month ago.
Please do NOT connect to my tablet remotely

I couldn't connect to that tablet if I wanted to anyhow. It isn't functional. I would connect to your computer and resolve the issue by restoring the iPad.

Customer: replied 1 month ago.
Why is my tablet not functional ? It would be better if you were able to speak to me on the telephone as I am not able to ask you what to do.

I cannot do that. You paid for remote support. I can do that. I will wait for your decision.

Customer: replied 1 month ago.
Can you telephone me? My number is ***** 860356

As stated, No.

Customer: replied 1 month ago.
If you can't talk to me on the phone then what do you want me to do ? I want to get my tablet working.

I want you to click this link on your computer: https://join.zoho.com/147653711 and connect with me so I can resolve the issue.